Frequently Asked Questions
Q: How does Owl Optical's mobile service work?
A: Owl Optical brings our full-service optical store directly to your location. Whether it's your Health Centre, Band Office, workplace, or community gathering, our experienced team will come equipped with a wide selection of frames, and provide personalized fittings and adjustments along with repairs. We then order appropriate lenses and cut them especially for each patient and bring them back 1-2 weeks later for a fit and adjustment and to check if your new glasses work for you!
Q: Do I need a valid prescription to get eyeglasses made?
A: Yes, but we can help you arrange a visit with an optometrist or your ophthalmologist and then make glasses for you. We can also duplicate a pair of glasses with your previous prescription and make you a brand you pair.
Q: How do I schedule mobile optical visit?
A: Please call us or email us, and we will select a convenient date and time that works for you, and we will confirm if your requested date works for us or offer alternative days.
Q: Do you accept insurance plans?
A: Yes, we accept most major insurance plans. Please provide us with your insurance information when booking patients and our team will assist you in determining your coverage and handling the billing process.
Q: How long does it take to get your glasses ready?
A: We strive for a turnaround time of 1-2 weeks from the time we receive a valid prescription. We understand that sometimes vision cannot wait, and in case of emergencies we will rush the process.
Q: Can I get prescription eyeglasses made from my own doctor's prescription?
A: Absolutely! We can create prescription eyeglasses based on your existing doctor's prescription. Simply bring the prescription with you to your appointment, and our team will assist you in selecting the right lenses and frames for your needs. Alternatively, you can bring a pair of glasses through which you see clearly, and we can duplicate your old pair!
Q: What measures do you take to ensure safety and hygiene during appointments?
A: We prioritize the safety and well-being of our customers. Our team adheres to strict hygiene protocols, including regular sanitization of equipment and frames. We also maintain physical distancing and use personal protective equipment to create a safe environment for everyone.
Q: What forms of payment do you accept?
A: We accept various forms of payment, including major credit cards, debit cards, and cash. Our team will provide you with detailed information on payment options during your appointment.
If you have any other questions or concerns not addressed here, please feel free to contact us directly via phone or email. Our dedicated staff will be happy to assist you.